Nexus One’s support is 3 times better than the iPhone’s!

An angry Nexus One user, yesterday

An angry Nexus One user, yesterday

The ever-excellent Macalope highlights that Google’s support for the Nexus One is even more convoluted than I thought.

Taking a leaf out of the Microsoft/OEM handbook of support, where if you have an error they both simply blame each other, Google goes even further with a triumvirate of support options:

Quoting the post:

A T-Mobile spokeswoman said that T-Mobile is providing support for phone service, including billing, while Google supports device sales and software, and HTC supports the hardware, including device troubleshooting, warranty, repairs and returns.

So if you are unfortunate to have some problem with your totally open and wonderful Nexus One, you first have to ascertain what the problem is (surely that’s the reason why you’re calling support in the first place?).

If you have a problem with dropped calls, is that ‘the phone service’ (T-Mobile), ‘software’ (Google) or is that ‘device troubleshooting’ (HTC)?

Could anyone on earth come up with a more obfuscated process that seems intent on making sure you don’t actually get your problem solved?

I’m certain that these are very valid points which should be taken into account if you were let’s say, vaunting the ‘open & wonderful’ Nexus One as a worthy competitor to that horribly restricted iPhone, such as certain pundits do on regular occasions on the Twit Network.

I’m also certain however that we won’t hear a word of these problems, and the Nexus One, Two, Three etc will be lauded upon high as the ‘iPhone killer’.


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